StoreTRUNORTHDECK™ under a cover to ensure boards are clean when ready to install. If stored outdoors, they must be covered with a tarp designed for outside use. Products should be stored in a dry space with bottom supports equally spread apart. For long term storage, products should be banded together.
• TND materials should not be dumped when unloading
• When carrying TND decking, it is easier to carry on its edge
• Avoid rubbing planks against each other when moving them
• When removing deck boards from the skids, the boards should be lifted and then carefully set down
• Do not slide tools or drag equipment across the top of the planks during construction
• Keep the surface of the planks free of construction waste to prevent damage
Adhering to the guidelines above when handling these planks will minimize any damage prior to and during installation, while preserving the natural colour and wood grain appearance.
Basic Cleaning Recommendations
Although TND products are low maintenance, TND recommends periodic cleaning to help maintain the natural wood grain of the product. For best results power wash using dish soap detergent. The recommended maximum pressure is 1700 psi for TND decks. A fan tip nozzle must be used along with the proper cleaning product. Spray in the direction of the brush/grain pattern to avoid damaging the product. Use caution not to damage the material and always take the proper safety precautions when operating a power washer.
Ice & Snow
For ice removal, either rock salt or calcium chloride may be used without damage to the surface. However, either of these products may leave a white residue, which may be removed by either rinsing with water or a mild soap/water solution. If shoveling the deck, a plastic shovel or a shovel with a plastic edge must be used. Ensure you shovel in the same direction the deck boards are installed in length. Going across the deck boards will leave scratch marks.
Painting, Staining & Sealing
Although NOT recommended, TND products may be painted or stained. Once the product is painted, stained or sealed, subsequent applications will be necessary to maintain appearance. TND does not guarantee the performance of anything applied to the product. Wait approximately 4 to 6 weeks or until the product has completed its weathering process before painting or staining. Clean your TND surface prior to applying paint or stain. Never paint or stain over surfaces that may contain dirt or mildew. Apply paints and sealers in accordance with the manufacturer’s application instructions.
Dirt, Grime, Mold & Mildew
TND products are formulated with 95% natural fiber (rice hulls), recycled bottles glass spheres, and other additives. Rice hulls are highly resistant to moisture penetration and fungal decomposition. Mold, mildew, and fungi will grow on everything; however the rice hulls prevent the mold from growing into the product. TND recommends that products should be periodically hosed or power washed. Even if it appears clean, it is important to prevent build-up of pollen/debris. Mildew stains may occur where moisture, pollen, and/or dirt are present. Mildew needs a food source to grow, which can be grass, pollen, dirt, debris, wood, and wood resins. Maintaining a clean, dry surface is the best method for combating mildew.
Spots, Stains and Scratches
Many stains can be cleaned with soap and water. If the stains have set, TND recommends using a wire brush going with the grain to remove the stain. Areas cleaned may lighten; this will require 6 to 10 weeks exposure to the sun to match the remaining product. Wipe up spills immediately to avoid any permanent stains.
Our decking manufacturer stands behind the products they produce and their limited warranties cover both product replacement during the first year of ownership, and are prorated thereafter from full value in year one to zero value upon the completion of the warranty based on years in service.
For claims related to year two or thereafter, consumers will be required to pay the amortized portion of their warranty coverage prior to receiving replacement merchandise based on the original purchase price paid.
To make a warranty claim, please contact TRUNORTHDECK ™ directly, in writing, at the address below or submit a claim online.
TRUNORTH COMPOSITES INC.
Warranty Technical Manager
55 Plant Farm Blvd., Brantford, ONCanada,
For More Information on the TruNorth Composite Decking Warranty and to submit a claim online click here
For More Information on the Clubhouse Premium PVC Decking Warranty and for instructions on submitting a claim click here
To make a claim you must have registered your warranty with TRUNORTHDECK ™ or Clubhouse within 30 days of original purchase using one of the registration methods contained within the links above.