Shipping policy

The Composite Decking Company Shipping Policy

All decking orders ship using using large flatbed trucks in order to ensure that the product arrives to your home or jobsite in the best condition possible. Hardware only orders ship via a courier company such as Fedex, UPS etc. When both decking and hardware is ordered they are delivered together and the "Large Flatbed Shipping" charge will apply. 

All orders are initially processed within 1-2 business days.

We aim to deliver your order within 5-10 business days of it being placed. This is subject to product availability, and other factors beyond our control. Once your order has been coordinated you will receive an email to setup the specific delivery date.  If you require your product more quickly we do offer a "pickup" option (see details below).  All deliveries are curbside/driveway.

Shipping Rates:

Large Flatbed Shipping

Zone 1 (Up to 180km radius from the manufacturing plant in Brantford, Ontario - Ontario addresses only) 

$199 - Orders from $0-$2,499 (before tax)

$149 - Orders from $2,500 -$9,999 (before tax)

$99 - Orders from $10,000 - $19,999 (before tax)

FREE Shipping - Orders over $20,000 (before tax)

Zone 2 (Over 180km and up to a maximum of 320km radius from the manufacturing plant in Brantford, Ontario - Ontario addresses only)

$699 - Orders from $0-$2,499 (before tax)

$599 - Orders from $2,500 -$9,999 (before tax)

$499 - Orders from $10,000 - $19,999 (before tax)

$199 - Orders over $20,000 (before tax)

**Please contact info@compositedeckcompany.com for a custom quote for locations within Ontario, that are not automatically calculated at the checkout page**

Flat Rate Courier Shipping (Only select deck railing, hardware, and accessory items can be shipped via courier - Ontario Only)

Ontario Postal Codes

$15.00 - Orders from $0 - $75.00 (before tax)

Free Shipping - Orders over $75.00 (before tax)

 

No Charge Pick-Up Available

We offer a no charge pick-up option at our manufacturer in Brantford, Ontario.  Choose "Pick-Up" at checkout and we'll coordinate a time that works best for you (within our manufacturers operating hours).  Pickup orders typically take a minimum of 2-3 business days to coordinate.  You will receive an email confirmation when your order is available for pickup.

Note

Orders can be cancelled and/or revised up to 24 hours after being placed. After 24 hours orders cannot be modified.

Please see our "Refund Policy" page for details on returns, defective material etc.